Microsoft Surface computer help and official resources

Before making changes

Start with safe, useful checks

1. Run Windows Update and install applicable optional updates before manual driver packages.
2. Identify the exact Surface model in Settings or the Surface app.
3. Disconnect accessories and test the original power supply when diagnosing charging or startup.
4. Back up files and save the BitLocker recovery key before reset or recovery work.

Use official support when

The manufacturer is the right next step

• The Surface may qualify for Microsoft warranty or repair service.
• A Surface-specific firmware package, recovery image, or service action is needed.
• Battery swelling, physical damage, or a safety concern is present.

Keep the model or serial number and proof of purchase available. If a warranty, recall, or manufacturer service program applies, confirm its terms directly with the manufacturer before authorizing third-party repair.