Home technology troubleshooting
Start with what your technology is doing.
Choose the symptom that best matches what you see. Each guide explains safe checks, common causes, when to stop, and the most sensible support path.
Computer performance & security
Slow systems, suspicious behavior, and malware concerns.
Slow computerSafe checks for a slow home computer and honest remote computer tune-up help from Sun Life Tech.Read the guide →Suspicious pop-upLearn how to handle a suspicious computer warning safely and ask Sun Life Tech to verify it.Read the guide →Virus and malware removalGet calm, honest help checking and cleaning a home computer.Read the guide →
Connections & devices
Wi-Fi, printers, and new-computer setup.
Home Wi-Fi problemsDiagnose weak Wi-Fi, no-internet errors, and device connection problems at home.Read the guide →Printer not connectingTroubleshoot a home printer that is offline or not connecting to Wi-Fi.Read the guide →New computer setupSet up a home computer with updates, email, files, printer, backup, and security.Read the guide →
Email & accounts
Email problems and Microsoft account access.
Need a different route?
Browse services or device-specific guidance.
Compare focused residential services or use official manufacturer resources in Tech Tips.